Submitting Support Tickets from Unity Dashboard or WhatIs

Once your account is linked, you can submit support tickets directly from Unity or the WhatIs site without opening your browser, logging in, or navigating through multiple pages. The integrated ticket system brings support to where you’re already working, making it effortless to report issues or ask questions.

From Unity Dashboard:

The Dashboard provides the most streamlined ticket submission experience:

1. Open Dashboard → Support tab — Click the Support tab at the top of the Dashboard window
2. Scroll to “Submit a Support Ticket” — The ticket form is in the lower section of the Support tab
3. Form auto-populates with your linked account info — Your VexstormID, email, and name are pre-filled automatically
4. Fill in: Description, OS (auto-detected), Software Version (auto-filled) — You only need to type the description. Everything else is automatic.
5. Click “Submit Ticket” — The ticket is sent immediately to Vexstorm’s support system
6. Receive two confirmation emails — One confirmation goes to you, one notification goes to support@vexstorm.com

The entire process takes 30 seconds. No context switching. No browser tabs. Just describe your issue and submit.

From WhatIs site:

If you prefer the WhatIs interface, you can submit tickets there as well:

1. Navigate to http://127.0.0.1:5001/WhatIs — Open the WhatIs site in your browser
2. Click the Support tab — It’s in the main navigation at the top
3. Fill in the ticket form — The form includes fields for VexstormID (optional), email, subject, description, software, and OS
4. Submit — Click the Submit button to send your ticket

The WhatIs ticket form works even if you haven’t linked your account. You can manually enter your information and submit tickets without any Vexstorm account connection.

Ticket format:

Ticket numbers use a structured format for easy tracking:

VEX-DP-1.5-0DC0EBF1

• VEX — Vexstorm Studios identifier
• DP — Department code (DP = Developer Products)
• 1.5 — Product version when ticket was created
• 0DC0EBF1 — Unique 8-character hex identifier

This format makes tickets easy to reference in emails, forum posts, or follow-up conversations.

Rate limiting:

To prevent abuse, the ticket system has rate limits:

• 10 tickets per hour per IP address — This is a generous limit for legitimate use
• Local backup if exceeded — If you somehow exceed this limit, tickets are saved locally in localStorage as backup
• Manual submission available — You can always email support@vexstorm.com directly if needed

Rate limits reset every hour. Most users never encounter them.

What tickets contain:

Privacy is paramount. Tickets contain:

• Only what you explicitly type — Your description, subject, and contact information
• Auto-detected metadata — OS, software version, VexstormID (if linked)
• No project files — Your Unity scenes, scripts, and assets are never auto-attached
• No screenshots — Unless you manually attach them (WhatIs form supports attachments)
• No logs — Console logs, error logs, or system logs are not included automatically

If support needs additional information (logs, screenshots, project files), they’ll ask you to provide them in a follow-up response. You control what data is shared.

Ticket submission without linking:

You can submit tickets from the WhatIs site without linking your account. Just fill in your email manually. However, linked accounts get:

• Auto-populated forms (faster submission)
• Priority response times
• Ticket history tracking in your account portal

Linking is recommended but not required for support access.